Good support. A clear starting point.

Supportilo is a customer support platform for teams. It brings shared email inboxes, live chat, a knowledge base, automation and AI-assisted writing into one workspace, so people can organize requests and respond together.

It works for small and growing support teams, e-commerce businesses, software companies, agencies and internal service teams. It is especially useful when several people need to work from the same support address or hand conversations to one another.

Yes. Connect your existing mailbox using its IMAP and SMTP settings. Your personal Supportilo sign-in is separate from the support, sales or team mailboxes you add to the workspace.

Yes. Supportilo includes an embeddable live chat widget with availability messages, assignment options and searchable help content. Chat conversations appear in your team’s shared workspace.

Tilo helps agents draft and improve replies and summarize conversations. Your team reviews and edits the suggested text before sending it. Availability depends on the AI provider configured for your Supportilo platform.

Supportilo includes a guided Groove JSON importer with a preview, destination inbox selection, duplicate checks and attachment verification. The original source archive is retained, and any unavailable source records or files are surfaced for review.

Yes. Workspaces have owner, admin, agent and collaborator roles, along with inbox membership. Private notes support internal teamwork, and customers only access their own requests through the verified customer portal.

The packages shown are illustrative pricing examples in USD. They show a possible starting point for Starter, Team and Business. Final availability, billing terms and applicable taxes will be confirmed before purchase.