From the first email to the final follow-up, Supportilo gives your people a clear place to do good work.
your team, in syncMJALCH
Customer care
AL
A little help getting startedAvery Lee · North & Field
AveryJust now
Hi team! Can we bring our support emails and website chat into one place?
We’d love to make our handoffs feel a little more human.
Thanks, Avery
MJ
Maya has the next reply.Everyone has the context.
A thoughtful reply starts here…
Interactive product preview · try the tabs and Resolve
EXPLORE THE DETAILS
The right tool, right where you need it.
01
One inbox. A whole team in sync.
Connect the email addresses your customers already use with IMAP and SMTP. Give each mailbox its own shared inbox, then assign, tag, prioritize and follow conversations from one calm workspace.
THE USEFUL LITTLE DETAILS
Separate support, sales and brand inboxes
Assignment, unread views, snooze and follow-up
Rich replies, attachments, Cc and Bcc
Personal drafts and a configurable Undo Send window
Bring your support email together. Know who owns the next reply.
02
Be there at the moment it matters.
Give visitors a direct way to ask a question on your website. Your team sees the conversation in the same workspace as email, with availability, assignment and internal context close at hand.
THE USEFUL LITTLE DETAILS
Embeddable chat and searchable help widget
Available and away messages
Round robin, least-busy or manual assignment
Optional email continuation when a visitor opts in
A friendly website widget that brings live chat into your team’s workflow.
03
A good answer, ready to help again.
Write and organize useful articles for your team and your public Help Center. Customers can find answers themselves, then securely view their own support requests when they need a little more help.
THE USEFUL LITTLE DETAILS
Rich articles, collections and search
Drafts, scheduling and version history
Branded public Help Center
Verified customer access to support requests
Turn what your team knows into clear, searchable answers.
04
Give the busywork a better home.
Build rules around conversation events and conditions. Route work to the right person or team, apply useful tags and keep everyday follow-up moving without asking agents to repeat the same clicks.
THE USEFUL LITTLE DETAILS
Condition and action builders
Routing and team assignment
Tags, priorities and status changes
Instant replies for repeat questions
Let clear rules take care of the repetitive steps.
05
Meet Tilo. Your thoughtful little sidekick.
Tilo helps agents draft a reply, improve an existing message and catch up on a conversation. Suggestions stay in the agent’s workflow, ready to review, edit and send when the words feel right.
THE USEFUL LITTLE DETAILS
Reply suggestions and draft improvement
Conversation summaries and insights
Context from the current conversation
Agent review before a reply is sent
Find the right words, with your team in control of the final reply.
06
Remember the person behind the message.
Keep customer details and conversation history within reach while your team works. Internal notes, teammate mentions and custom fields help the next person pick up the conversation with confidence.
THE USEFUL LITTLE DETAILS
Customer profiles and recent conversations
Private notes and teammate mentions
Custom customer and conversation fields
Clear waiting-for and priority states
A familiar face. The right context. A more personal answer.
07
See the work. Find the next improvement.
Explore activity by date or conversations created in a period. Filter by inbox, teammate or team, review response and resolution times, and export the numbers when you want to look a little closer.
THE USEFUL LITTLE DETAILS
Conversation, productivity and team reports
Activity and cohort reporting modes
Business hours, SLA tools and satisfaction ratings
Time-zone-aware periods and CSV export
A clearer view of volume, replies, resolution and customer feedback.
08
A fresh start, with your history beside you.
Use a guided import to preview a Groove JSON export, choose a destination inbox and review the result. Preserve the original archive, check attachments and recognize previously imported records.
THE USEFUL LITTLE DETAILS
Groove JSON preview and guided import
Messages, private notes and original dates
Attachment download and content checks
Duplicate detection and a retained source archive
Bring conversations, notes and files from Groove into Supportilo.
09
A shared workspace. Clear boundaries.
Build a workspace for your organization, invite teammates and decide which inboxes they can use. Roles, separate sign-in accounts and two-factor authentication help keep everyday collaboration clear.
THE USEFUL LITTLE DETAILS
Owner, admin, agent and collaborator roles
Inbox membership and workspace separation
Two-factor sign-in and recovery codes
Conversation and attachment exports
Give people the access they need to do good work together.