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✦Customer support. Human by design.

Less busywork.
More connection.

All your conversations. Your whole team.
One thoughtful place to bring it together.

Find your team’s flow Take a little look
Your existing emailYour own teamA fresh perspective
your team, in syncMJALCH
Customer care
AL
A little help getting startedAvery Lee · North & Field
AveryJust now

Hi team! Can we bring our support emails and website chat into one place?

We’d love to make our handoffs feel a little more human.

Thanks, Avery
MJ
Maya has the next reply.Everyone has the context.
A thoughtful reply starts here…
A little context.A better handoff.
✦
One team. All together.

Interactive product preview · try the tabs and Resolve

THE GOOD KIND OF TOGETHER
Shared inboxes Live chatA little help from Tilo
MEET SUPPORTILO

Support should feel
a little more human.

Supportilo is customer support software that turns shared email and website conversations into coordinated teamwork. Your team can see who’s helping, share useful context and give customers a clear next step.

It’s a home for your inboxes, live chat, knowledge and everyday follow-up. Less searching for the last reply. More space for a good answer.

See the whole picture
01

Every conversation has a home.

Email and chat come into one shared workspace, with a clear place for every next step.

02

Everyone has the context.

Ownership, private notes and customer history keep thoughtful handoffs close at hand.

03

A little help goes a long way.

Ready answers, useful rules and Tilo make room for the work only your people can do.

YOUR WHOLE SUPPORT DAY

A lot of little things. Beautifully connected.

The everyday tools your team needs, in one place that makes sense.

One inbox. A whole team in sync.

Bring your support email together. Know who owns the next reply.

Explore

Be there at the moment it matters.

A friendly website widget that brings live chat into your team’s workflow.

Explore

A good answer, ready to help again.

Turn what your team knows into clear, searchable answers.

Explore

Give the busywork a better home.

Let clear rules take care of the repetitive steps.

Explore

See the work. Find the next improvement.

A clearer view of volume, replies, resolution and customer feedback.

Explore

A fresh start, with your history beside you.

Bring conversations, notes and files from Groove into Supportilo.

Explore
Explore every feature
FROM HELLO TO HELPED

Find your team’s natural flow.

Four clear steps. A calmer way to work together.

STEP 01

Bring your conversations home.

Create your sign-in account, then connect your team’s email addresses. Add your website chat when you’re ready.

Your account is for you. Your shared inboxes are for your team.
A LITTLE HELP FROM TILO

Your words.
A helpful head start.

Some days, the hardest part is finding the first sentence. Tilo helps you draft, polish and catch up, so there’s a little more room for the person on the other side.

  • Draft a reply with the conversation in mind.
  • Make a message clearer, warmer or more concise.
  • Review the suggestion and make it your own.
Get to know Tilo
A thoughtful first draft

“Absolutely, Avery. Let’s get your team connected. Here’s a simple place to start…”

Suggested by Tilo. Made yours by you.
Clearer.A little warmer.
DIFFERENT TEAMS. THE SAME HUMAN TOUCH.

Made for the way you help.

From a growing online shop to a busy software team, good support starts with a clear shared picture.

E-commerce

Make every order feel personal.

Give your support team a shared view of order questions, return requests and delivery updates. Keep the conversation moving between the people who can help, with useful answers and customer context ready to hand.

See how it fits
A day in your workspace

A delivery question comes in. A teammate picks it up, adds context and sends a clear answer.

Delivery questionAssigned to MayaReply ready
A FRESH START, WITH YOUR HISTORY

Bring the conversation
with you.

Moving from Groove? Preview your export, bring in your messages and private notes, and check the original files in a guided import.

A closer look at migration
Clear access.Roles and inbox membership.
Private context.Notes stay with your team.
Your own space.Separate company workspaces.
Explore the controls
A CLEAR STARTING POINT

A little team. A bigger team. Room for both.

Simple example packages built around your whole workspace.

Starter

A thoughtful start for a small team.

$29/month
per workspace · example USD pricing
Create a workspace
5 teammates3 inboxes
  • Shared email inboxes
  • Live chat & website widget
  • Knowledge base & customer portal
  • Private notes & instant replies

Team

Room to grow

More people. The same clear picture.

$79/month
per workspace · example USD pricing
Create a workspace
20 teammates10 inboxes
  • Everything in the shared workspace
  • Room for multiple teams & brands
  • Routing, rules & custom fields
  • Reports, business hours & SLA tools

Business

Space for a bigger support operation.

$199/month
per workspace · example USD pricing
Create a workspace
100 teammates50 inboxes
  • A larger shared support workspace
  • More teammates & connected inboxes
  • Role-based inbox access
  • Portable conversation & file exports

Illustrative launch packages. Prices are examples in USD; final availability, billing terms and taxes will be confirmed before purchase.

Compare packages and find your fit
A FEW GOOD QUESTIONS

A little clarity, before you begin.

What Supportilo does, how your team gets started, and what to expect.

01What is Supportilo?

Supportilo is a customer support platform for teams. It brings shared email inboxes, live chat, a knowledge base, automation and AI-assisted writing into one workspace, so people can organize requests and respond together.

02Who is Supportilo for?

It works for small and growing support teams, e-commerce businesses, software companies, agencies and internal service teams. It is especially useful when several people need to work from the same support address or hand conversations to one another.

03Can I keep my current email addresses?

Yes. Connect your existing mailbox using its IMAP and SMTP settings. Your personal Supportilo sign-in is separate from the support, sales or team mailboxes you add to the workspace.

04Can we chat with visitors on our website?

Yes. Supportilo includes an embeddable live chat widget with availability messages, assignment options and searchable help content. Chat conversations appear in your team’s shared workspace.

05What does Tilo do?

Tilo helps agents draft and improve replies and summarize conversations. Your team reviews and edits the suggested text before sending it. Availability depends on the AI provider configured for your Supportilo platform.

06Can we move our history from Groove?

Supportilo includes a guided Groove JSON importer with a preview, destination inbox selection, duplicate checks and attachment verification. The original source archive is retained, and any unavailable source records or files are surfaced for review.

07Can teammates have different access?

Yes. Workspaces have owner, admin, agent and collaborator roles, along with inbox membership. Private notes support internal teamwork, and customers only access their own requests through the verified customer portal.

08Are the prices on this website final?

The packages shown are illustrative pricing examples in USD. They show a possible starting point for Starter, Team and Business. Final availability, billing terms and applicable taxes will be confirmed before purchase.

A CLEAR SPACE FOR WHAT’S NEXT

Good conversations
start with a little room.

Bring your people, your inboxes and your next thoughtful reply together.

Make room for your team